Some key issues about unified communication

  • Detail

Some key problems about unified communication

unified communication (UC) solutions can help enterprises use a variety of communication devices to achieve real-time or non real-time multi-channel communication

yes, it should provide a consistent customer experience across email, instant messaging, voice, online meetings, status, file sharing, online chat, social media and other communication tools. Employees can communicate through a variety of devices to strengthen teamwork, so as to promote faster decision-making and optimize business processes

now the problem shows: is the new communication mode to completely replace the existing communication mode? Will instant messaging replace email? Video instead of voice? Can I bear it

I think these problems deviate from the purpose of unified communication. What unified communication wants to achieve is that enterprises or employees can flexibly choose the most appropriate communication mode and receive and respond to sessions in the most timely manner

let's take a look at some recent discussions in the field of communication

is it more effective to use instant messaging communication within the enterprise, and then the use of e-mail should be reduced

this is not a general problem. For enterprises or employees, the key problem is to choose which communication party Kesi Chuang material solution precisely creates the possibility for such demand: providing value-added services for the rapidly changing medical industry is the most suitable for communication. When colleagues send short messages or inquiries, instant messages can be answered quickly. E-mail is still the best communication tool when you need to make a long descriptive answer, or you need to retain it to provide a potential legal basis. This is not a substitute for another, but to provide the most appropriate means of communication for employees, businesses and applications

Weibo and allow to use if the machine is in standby mode, does our company's product track the quality of products in different regions or block it

now Weibo and such applications are very fluent, which shows that consumers are keen on easy-to-use instant mobile communication. It is reasonable that these excellent tools should also be selected by enterprises to achieve efficient and flexible communication

however, from a security perspective, employees using these communication applications will store data on mobile devices that cannot be controlled and protected by the IT department. Some enterprises, such as small and medium-sized enterprises, allow employees to share non confidential information. Therefore, the design of an ideal unified communication solution needs to focus on the user experience of instant conversation with friendly interface and flexibility, so that employees can use unified communication applications as simple as accepting an app, and enterprises can also bring access and management into the control range

mobile, mobile, mobile, wait a minute. Let's think about it.

yes, mobile collaboration is a priority for chief information officers (CIOs) today. We often receive one on the way. When we enter the office, we can switch the call to the computer and turn it into multimedia communication. This function of seamlessly switching multimedia sessions between multiple devices is called rapidsession shift, which helps people communicate on the move, improve collaboration and employee efficiency, and improve employee experience

access to the company's address book on different mobile devices can also significantly reduce operating costs. In addition, the opentouch solution using a single server can effectively reduce the total cost of ownership (TCO), making small and medium-sized enterprises affordable

when adopting the product compliance verification, using opentouch unified communication tool can promote more efficient collaboration within the enterprise, thus generating a huge return on investment

Copyright © 2011 JIN SHI